Customer Testimonials
Looked at a Venza! Albert was able to answer all our questions. We went for a test drive. He explained all the features inside the car. Cannot wait to buy when the incentives are better!
My name is Kimberly Zamp. I bought my camry in March of 2020. Since then my navigation system would not work. Today I brought my car in for a oil change. The lady advised me it wasn't time for a oil change. I really appreciated that. Most places would have just done the oil change. It is very nice to know your dealership is honest. Glad I bought my car from you. Peter came to my car and he explained the whole Navagation system to me!!! I have never had the map displayed on the screen before. He waited till ...
Best car buying experience I’ve ever had! Our sales associate, Kimberly, was top notch! Car buying can be so stressful, but Kimberly and the rest of the staff made it a complete pleasure. She was honest, efficient and extremely knowledgeable! Can not speak highly enough about my experience with this dealership and associate.
Kimberly Q. hands down the best sales associate!!! The manager also and without being said everyone there was great! I’ve been to many Toyota dealers but Romeoville Toyota is the best!!!
Kamil and Leo took a very good care of me. Very professional and friendly atmosphere, Definitely recommend this dealership for all your new or used purchases!
Love my new TRD! She’s a beast an a half and I love the way she drives! Couldn’t have gotten it without the help of Kimberly and Levi!
Awesome sauce!!! They are so wonderful!!! I went to this dealership about 2 weeks ago for a brake light being out, a truck driver in Romeoville, IL let me know that my brake light was out and that I should go to Romeoville Toyota to get it fixed. And it was great place to go on such short notice. I'm a traveler healthcare worker and it is hard to be able to get time off of work to get your vehicle fixed. They made the time for me and I'm forever grateful!!! From: Rita J.
Own a 2009 FJ Cruiser, serviced primarily by Romeoville Toyota originally in Joliet. This SUV is an amazing low cost service auto and performed all the needed services. During a routine oil change was told I needed a right CV boot as well as rear brake pads/rotors, appt was set then w as told also needed was left CV boot plus a rear caliper plus a serpentine belt. I trusted their recommendations plus the service quote which they provided a reasonable discount, still an unexpected price but this SUV never had any major issues. To my surprise when I return ...
Kim Quintero is probably the best sales representative I have ever dealt with. She is extremely organized, knowledgeable, and quite personable. I enjoyed the experience.
I am grateful for everything Joshua has done for me today on getting me a vehicle! From the moment I walked in to finishing off the deal he was great and very helpful! Dan was also an amazing person! I love how everyone was so helpful and very up-beat! They made me feel right at home and I will recommend anyone who needs a car to go here! Thank you Josh and Dan so much!
I can not express how thankful we are for Josh and his kindness in getting the exact vehicle we wanted. I had test drove a van at another dealership and I was in love but the customer service was awful. We came to this Toyota dealership and Josh found the same exact van at a dealership in Wisconsin. He drove out there HIMSELF to pick up the van and bring it back to his location. He made the purchase process so easy and he was just so nice and kind to us. All this took only two days and now ...
Good dealer to work with. I would say there were minor misunderstandings during the negotiation process but I can also say I walked out there satisfied with the price I paid for the car (which was a new 2020 Camry). The only advice I would give people (in general) is know your numbers before going into any dealer. Would I recommend? Sure why not. The sales process was relatively painless (other than the new misunderstandings which we worked through--involved some negotiation on both sides). I have yet to use theri service dept though so I can't comment on that-perhaps at ...
Quedé superencantado y agradecido por el Excelente servicio y apoyo que me dieron en la compra de mi SUV, gracias Kimberly y Leo, lo hicieron todo muy facil para mi, los recomiendo!!!!
Excellent experience! Kim Q. is amazing: professional, personable, truthful, respectful, kind, funny, trustworthy, patient w/questions, listened to/valued our preferences & no pressure! ENTIRE staff A++!! From Mgr Jermaine, to Levi in financing, to every staff member we interacted with, we felt like family -- we were treated with sincere kindness and zero fake care. This dealership is given highest recommendation by us.
Everyone is very friendly and great to work with. I got such a great car at an unbeatable price. I think now i’ll be loyal to Toyota’s—specifically from Romeoville Toyota.
Marissa was a huge help! She was very attentive and did a locate on a Tacoma for me. She got me EXACTLY what i wanted in a timely fashion. She was true to her word, and answered what felt like a million questions to me. Very fair, very professional, and all around, great to work with. Will be recommending Romeoville Toyota to anyone looking for a toyota. Tobin did a great job locating my Tacoma and was very helpful as well. Very impressed. Thank you both!
Joshua was very professional and helpful, I enjoyed my experience at Romeoville Toyota! The price was right on point, just go and enjoy the experience.
Kimberly Quintero, was the best sales rep I have had in years. The customer service was spot on. She was able to find a vehicle that fit all my needs same day. If I were to buy another vehicle she will be the one to help do the job. Thank you for everything.
Kimberly was very helpful and we were able to meet halfway with our needs. We highly recommend this dealership as we also got our other toyotas in this place 🙂
This was a GREAT experience! I highly recommend Joshua and Romeoville Toyota. I bought exactly what I wanted with the price I wanted, thank you!
Joshua provided a great customer experience. We really appreciated his professionalism. Your facility is great as well. I’m sure we’ll be back for service.
Thank you for your patient's, making my transaction very smooth, answering all my questions. I will recommend Toyota to my family and friends. Bye
Kimberley was nothing short of amazing! She was honest, knowledgeable and completely transparent throughout my entire process. I love my new Corolla and appreciate her working with me.
Me and my husband were very pleased with the service we received from Kimberly and Jhon. Everyone we dealt with at Romeoville Toyota were very knowledgeable and helpful.
Thank you to ronald, jermaine, and Levi! They are the best and I would definitely recommend them to future customers! You won’t regret it 🙂
Got my very first car here and the experience was amazing! Everyone is super friendly and doesn't pressure you to buy on the spot.
Purchased Used Toyota Camry. 2018 XLE Dealership is world class, staff treats customers like Family. Kimberly Quintero sold me my used Camry followed through made sale effortless purchase. Additionally, Uncle Sal over-viewed the deal to make sure all was proper and effortless. The best and world class Toyota Dealership. Kentucky and Japan should be proud. Highly recommend, must see dealership.
Hes the best..Good customer service 👍 better communication...friendly..i would recommend everyone to ask of josh anytime you visit this dealership..i and my husband are well pleased
My experience at the Romeoville Toyota was the best car buying experience I ever had. I would never consider buying a car from anybody but Sal Luca. He was so trustworthy, personable, efficient, and knowledgeable.
I purchased my first vehicle over ten years ago from Sal Luca. At that time he was with Nissan. He instilled in me the trust and confidence needed to make a decision and make an otherwise weary experience (you hear so many stories about car dealers) a pleasant one. After totaling my vehicle in an accident a few years later, I decided to lease. I went back to Nissan and Sal helped me pick out a vehicle that fit my my wants and my budget. After that lease expired, I went back again to pick out a new vehicle only ...
Love this dealership. Sal is so helpful and a great leader. The place is immaculate. I loved the atmosphere here. I would buy there again, its an awesome place!
Vine solo a preguntar,y salí con un auto. un pago accesible,(para mi). Me explicaron a detalle,todo lo que pregunté. Se piensan comprar un auto,lo recomiendo..
I have purchased and leased many cars from Sal and the team at Romeoville Toyota. They’re all friendly, kind, patient, and outgoing. Every time I go into the dealership I feel welcomed, and I never dread waiting for service because of the great atmosphere. When I felt like I couldn’t afford a payment for a new Tundra, Sal worked with me to get me to a number I was more than comfortable with. I currently have a leased vehicle that will be up in October, and I look forward to going in and reviewing my options with Sal ...
Went in to look at new cars. The place was busy. I was surprised when I found out the sales rep helping me was the general manager. Needless to say I left with a great deal, and a new friend.
Went in worried about my credit issues, Darnell & Levi helped me find a great used 4Runner with payments & a great APR rate that fit my budget. TOP NOTCH sales & staff @ Romeoville Toyota !!!
Went to a few Toyota dealers in the area and got offers on a 2020 Highlander Hybrid. This dealership had the best price for my trade and the highlander. There was no BS, they gave me their best price right away, no back and forth. Worked directly with Sal and he was awesome. Everyone involved was great to work with, very accommodating. Dealership is also very clean compared to the others. Would not go anywhere else in the future.
Went to a few Toyota dealers in the area and got offers on a 2020 Highlander Hybrid. This dealership had the best price for my trade and the highlander. There was no BS, they gave me their best price right away, no back and forth. Worked directly with Sal and he was awesome. Everyone involved was great to work with, very accommodating. Dealership is also very clean compared to the others. Would not go anywhere else in the future.
I had another great experience with Kim and Levi when I needed to buy another car. To say the least the experience was easy and very professional. I couldn't work with anyone else! They worked endlessly to make decisions towards having a great car that fits my budget. This was the second car I purchased with Kim and if I was you and were looking for a new or used car, please come to Romeoville Toyota and see why it was such a great experience!
Kim in sales made this car buying experience the best I’ve ever had! I highly recommend going and seeing Kim when you buy your next car!
Went in with my niece to purchase a vehicle for her and I was pretty amazed at how easy they made it. The pricing was fairly straight forward minus me having to co-sign it was fast and quick.
above and beyond is the name of the game here. They accommodate you every way they can. It was a great experience and I will be buying my next car here for sure!
I had a good experience at Romeoville Toyota, I am very satisfied with their service and of course I love my car. I completely recommend this dealer!
It was my family first time buying a new Toyota and Manny Paz showed us a excellent time. He helped us from start to finish. really made us feel like part of the family there. If anyone is looking to buy a new car see Manny.
WOW! My experience here purchasing my latest car was nothing short of exceptional! Manny my sales agent was knowledgeable, friendly, and patient during the entire experience! I can easily say this won’t be the last time I work with Manny! Very satisfied customer!
I'm very happy with my purchase at Romeoville Toyota. I've had some bad experiences at other dealerships, and this was by far the best. The Salesman, John, was very knowledgeable and helped me get into a vehicle that's perfect for me and my family. Shane in finance was also wonderful to work with. I would recommend Romeoville Toyota to anyone looking for a car.
I recently purchased a 2010 BMW from this dealership and the car was great...I had a issue with the vehicle Where I had to contact the dealership back to resolve...I spoke with the sales manager Omar he understood my concerns and I have to say Omar and his team took care of the issue immediately...This is unheard of with the past car dealerships I dealt with. I recommend them if your looking to purchase a new or used vehicle.
I was pretty surprised at how easy it was to buy a car considering all the stay at home orders. I seen some cars I like and Romeoville Toyota was for sure the most transparent.
There where very nice people and very reliable cars they helped me whit all my questions and have all paper work ready I don’t wait much time I’m happy my kids are happy
drove 2 1/2 hours to get the car I was looking for and found the staff, Levi and Anthony, to be very professional in a friendly environment.
My salesperson was wonderful in all areas! I love the Toyota product! But, the way the management treats the employees in front of customers is unprofessional, unfair, and borderline abusive. My car buying experience was stellar, but due to the reasons mentioned above, I would never return to this dealership. Executive management needs to take a closer look at it's day to day operations.
Kimberly Quintero was amazing and did an outstanding job ! She’s is by far the best sales person I have ever encountered. I’m glad I came to her to help me out. She did the most to try and get me everything I wanted.
I'm proud to be a long term customer and plan to continue working with them for my auto needs. I also plan on recommending them to my family and friends.
I was shopping around for a new car and dreaded it. The whole process is typically tiring. Last minute I decided to check out a RAV4 and had my kids with me. I warned them that it wasn’t going to be a pleasant time. I was wrong. From the moment we walked in the door everyone was so kind, helpful and kid friendly. They were very accommodating to my kids and the fact that we only had a short time to test drive and talk price before we had to leave. The facility was beautiful and clean. Kimberly and ...
Words can not express the excellent customer care and satisfaction I received from Gino at Romeoville Toyota. I have been in search of my dream ride for many years and have always wanted the Toyota 4Runner. My salesman Gino , greeted me at the front doors ready to work to help me find my dream ride . I explained everything I was in search of , he listened so closely to me and then knew exactly what I wanted . He gave me many suggestions , showed me my options and finally made me one extremely happy and satisfied 4Runner owner . His excellent customer care ...
Dealer experience was very good. My sales person Brandon was very attentive, and really tried to work with me in getting a better price. Dealership is state of the Art, and looks more like a resort then a car dealer. Beautiful surroundings, attentive and professional staff. Only drawback was I found out about a $500 loyalty rebate after I got home, so emailed immediately, and finally got the Finance Manager on day 3 just in time to make the change on my paperwork so I could apply the rebate. Overall great group of guys here, and would definitely use Brandon and recommend ...
Syed Shah and Jermaine Holloway did a great job in our purchase of an Avalon Hybrid today. Syed was helpful in every way and Jermaine stepped in to help with the negotiation. Usually when you buy a car the first guy just becomes an errand boy delivering the offer and counteroffer. In this case Jermaine came right to the table and all of us had an honest negotiation. Refreshing.
The quality of service that we received was incredible! The process of purchasing my vehicle was seamless and efficient. We walked in needing a car, Allen and Jermaine went above and beyond to assist us finding the perfect vehicle. Everyone at the dealership was friendly and willing to do anything to help us in any way possible. Thank you for your impeccable service. We will definitely be recommending friends and family to come here whenever they need to buy a car.
My salesman Gino, the finance manager Tom, and my initial financer Levi were beyond amazing to me! Not only did they ultimately get me into a vehicle that I am ridiculously pleased with, but they handled any and all issues I had with my initial purchase perfectly. I am very pleased with my interactions with the employees at Toyota. Ryan, the service manager also deserves acknowledgment for his recurring assistance. Gino and Tom went above and beyond to ensure customer satisfaction! I love my brand new car!!!!! I am very pleased to say that I have purchased numerous vehicles from ...
I dropped my car off overnight with a note explaining there was an odd sound and it could be the brakes. I also requested they do an overall inspection and inform me of any upcoming problems, , and to also do an oil change. A service writer somehow misinterpreted my note, . The note said to contact a friend of mine AFTER 12 noon if he couldn't get me. Instead, he woke her at about 7:30am. I had to DRAG out an apology! She works later in the day and wasn't getting up for a couple of hours. This was incredible ...
Got the discount I wanted to make me buy the car, close to my house for future service , will definitely recommend to my son for his next purchase or friends
I bought a new Toyota Camry a couple weeks ago at Romeoville Toyota. Both Michael Williams and Alberto Mata in sales were a pleasure to work with. They were very knowledgeable and bent over backwards to help me. They really spent a lot of time with me answering all of my questions and letting me drive several models while I tried to decide on my final purchase. I also used the service department so they could install heated seats. I’m very happy I had it done because you can’t tell they’re after market and they work real ...
I happened to see a leftover brand new 2017 Toyota 4runner on autotrader.com from Thomas Toyota and contacted them. I was fortunate enough to end up buying the vehicle through Gino Ruffolo who treated me like royalty. He picked me up at the train station and made the buying process simple, quick, and efficient. That helped since it was the first new vehicle I had purchased in 26 yrs. Thanks Thomas Toyota and Gino, Mark from Kentucky
I recently went in and bought my Toyota. The staff was friendly and knowledgable. I felt comfortable and not pressured. This is second car I purchased thru them! I dont want to go anywhere else. They worked with us to get the vehicle we wanted at a good price. Our sales guy J. P was great. The manager Jeff helped to get a good deal. Jeff helped out with some teaching of the features. Love Toyota.
Ryan Toso was very professional in handeling all my service needs on my Toyota 4 runner Very Knowledgeable and courteous thomas toyota should reconize his performance
The sale personnel were really helpful. They were able to answer all rhe questions I had about my new car. I recommend this place for others.
My Prius battery died in the middle of IL amd I got towed to this place. They didn't know me from Adam, and were very professional and reasonable even though my son was wearing a Cardinals hat! I was at their mercy because I had no options and was on a road trip. So they could have screwed me. But they didn't, and they wouldn't. They're good people. I'm lucky this dealership was the closest to where my car broke down, because they took good care of me! Thanks, Thomas folks! (The only reason I ...
I just went for a tire rotation. The car was ready sooner then they said it would be ready. Great service. Very professional very polite.
Bryson was a very good help! He was willing to help me with every question i had about the car i was inquiring in. I would recommend him to ANYONE. He was very polite and professional! Thank you Toyota for your excellent customer service.
I took my 2010 Corolla in because of 2 different recalls - spiral cable in steering column, and passenger side air bag problem - plus I needed an oil change. Nathalia was very friendly and efficient. The work was done an hour sooner than I expected. This car is out of warranty, but I will use this dealer for most services in the future (bought it from another dealer before I moved to this area).
Purchased certified used Toyota Avalon. I believe I got a great deal and salesman Mike and Paperwork guru Levi were both a pleasure to work with! I will definitely recommend dealership to friends and family.
My car salesman made my car buying experience worth my time. Bryson Travis took the time to listen to what I wanted and ensured that I received just that. The car buying process can be tedious, nevertheless Bryson continued to listen, support and worked to make my car purchase successful! Thank you for your commitment to awesome customer service!
Experience was really great. It was my first car and the whole thing went very smoothly and everyone was very friendly and helpful. Would recommend
My first and second experience was not the best but the third was great and there will be a fourth for a service covered by Toyota
I just bought a new car from this dealership. It was kind of far from where I live but so worth the drive! Dimitri and Rich were so great to work with! I will definitely use this dealership again and will recommend them to anyone I know who is car shopping!
Excellent people we deal with. Explain very well all questions. Extreamly satisfied. Facilities poor.Need upgrade.Overall a good experience.Saleman Jordan is the best. Knows extreamly well about Car. Best saleman I ever met in my Shopping.
Great prices, very kind staff!! The staff will treat you like royalty! Allen our salesman, Was very kind, funny and made the experience fun!! !
We had an excellent experience at this dealer. We treated very well by everyone involved in our process. Will definitely use this dealership again to purchase another car.
Allen was great to work with. I went in and told him what I was looking for. He showed me a great selection in my criteria. He didn?t try and show me things I wouldn?t have liked or wanted. Allen was also very polite, friendly,knowledgeable, and very personable. It felt like we had been friends for years. Thomas Toyota was awesome. Everyone that I enter acted with was great. I plan on buying all my future cars from them.
Greg was very nice an very helpful we enjoyed our visit there and leased a new Toyota camary . Tom in finance also a very nice guy to deal with Kim An Rich Sierecki
Jermain was really great to work with! He helped with any questions I had and was very patient! I would recommend everyone go see him!
I had a great experience here! Gino Ruffolo helped me get exactly what I wanted and was very knowledgeable. He went above and beyond! All the staff were awesome and helpful!! Thank you!
Rich Hoff did an excellent job in getting in getting us the best deal on our Rav4 as well as getting us the top price for our trade in. Rich was very professional and courteous and is definitely an asset to Thomas Toyota. Sincerely Jim and Susan Miles
The buying experience was very pleasant. The people at Thomas Toyota were friendly and knowledgeable about their product. They couldn't do enough to be helpful to the buyer.
Excellent customer service! Very welcoming & friendly, answered all of my questions and provided me with good input and reasonable deals. Rick Hoff made the process very easy and fast.
My experience was a great one. Any questions I had the salesman answered them clearly. Everyone greeted me upon entering the facility and were extremely nice!
Fast service. Comfortable , clean waiting area. No complimentary car wash was provided as I received in past visits. No complaints regarding service. Friendly, courteous staff.
Went to Thomas Toyota looking for a used Corolla based on Carguru listing for a 2015 model. Found a 2016 Corolla S with many extra features, lower mileage and at the same price as the listing. Rich and Dimitri in sales were very pleasant and there were no hastles with financing or trying to sell extras. We were in and out in less than an hour. Overall, this was one of the best car buying experiences I've ever had.
My wife and I were met at the door at Thomas Toyota by an enthusiastic Rich Hoff, Jr., Product Specialist. Throughout our transaction, Rich was thorough, efficient and accommodating. He was very comfortable to deal with and made the sale a positive experience. He was very knowledgeable about the new 2018 Camry and connected our cell phones for the Bluetooth hands free calling, which we really appreciated. This is our second leased Camry from Thomas Toyota in Joliet.
Sal and Gino were great. Told them what we were looking for and within in minutes had us an SUV. Everything was ready and waiting for us when we got there. I will defiently go back to see them when I'm ready for another new car.
Knowledge. Very good. Made buying easier. Lesly explained everything. Very well and levi got through the paperwork. Quickly.we really likef orkong with them. Thankyou.
Gino did a great job meeting my vehicle needs! Couldn?t of asked for a greater team to work with. It took a few hours but it was a great experience! The sales team and finance team work hard to make sure I was happy with my new car!
I met Dan for the first time after my long term service representative moved to another section of the company. I just needed an oil change but Dan exemplified the same type of friendliness and service that I received from Vic for many years. It is obvious that Thomas Toyota puts a huge priority on having this type of person in their service department. Thanks for continuing the tradition Dan!
Took car in for 18 month Vehicle Health Inspection. Done quickly. Car was finished on .time. No problems. Staff was efficient.Can't think of anything more to say. Thanks.
The buying experience was unrushed and professional. Took my vehicle to get oil change and tire rotation the following day and it was done quickly. They were even courteous enough to install new lic plate bulbs since the old ones weren't working. The car salesman whose name is Terell was upfront, accommodating, and a pleasure to do business with.
Lots of financing choices, great pricing. Lots of banks to work with for finance approvals for not so prefect fist time car buyer credit. A+
Very cordial atmosphere. All of the staff are pleasant and quick to begin assisting. It is very apparent that all of the employees take pride in what they do. I highly recommend Thomas Toyota!
First class service and great accommodations ... staff is understanding and friendly they explain costs and needs ... Iam a very satisfied customer and will be back for a new vehicle
Have been a customer of Thomas Toyota for many years and keep coming back. The owner instills the true meaning of customer satisfaction in all of the employees which makes a most enjoyable experience from purchasing a car to their service department. Would highly recommend Thomas Toyota!
This is my second car from Toyota of Joliet I really like this place always providing 5 stars service I will keep recommending this dealer to my friends
Gino has good customer relations. He is able to make customer to understand and nogotiete. I would like to recommend to other my friends. He is really helped me.
